Facility Accessibility Policy

(Photo by Mark Philbrick/BYU Photo)

Many club members have had questions related to accessiblity and services of the Stadium. The following information was taken from the byutickets.com website about accessiblity seating. 

Wheelchairs

Although there are no wheelchairs available for rent at the Marriott Center or Edwards Stadium, a limited number are available to borrow to transport guests to their seats. To ensure the wheelchairs are returned,

please bring a driver license or major credit card as collateral. Wheelchairs are available at the following locations:

Marriott Center: In the Special Events Office on the east side of the Ticket Lobby, on the north side of the building.

Edwards Stadium: In the Stadium Management Office, just inside Gate 3 on the west side of the stadium.

Wheelchair Checks

If you are able to sit in a regular seat at either of our venues, but require a wheelchair for transportation, please leave your wheelchair at one of the following locations:

Marriott Center: At the stroller check for non-ticketed events or in the wheelchair sections for ticketed events.

Edwards Stadium: At the stroller checks by Gates 3 or 10 or at the wheelchair checks under the North and South Stands.

Please ask an usher for assistance if necessary.

Disability Tickets and Seating

Seating accommodations for guests in wheelchairs or with other physical disabilities are available at the Marriott Center and Edwards Stadium. For ticketed events, wheelchair section or modified aisle seat tickets are required. With each disability]accessible ticket, one companion ticket is also available for purchase. For free, general admission events, these seats are first-come, first]served. Each guest is allowed one companion

to accompany him or her in these areas. We recommend coming at least one hour early to these events.

Marriott Center: For basketball games, disability seating is located at the concourse level inside portals F, T, and Y. For free, general admission events, there is additional disability seating at the concourse level and occasionally at the playing floor level. Inquire of the Marriott Center ushers upon arrival.

Edwards Stadium: Disability seating is located on the upper and lower concourses of the West Stands and on the lower concourse of the East Stands.

If you have already purchased your tickets and are concerned they will not meet your accommodation needs, please contact the Marriott Center Ticket Office

as early as possible before the event.

Ticket Exchanges

The Marriott Center Ticket Office will exchange tickets in order to accommodate guests with disabilities. Non]disabled guests holding tickets to wheelchair sections or modified aisle seats will be relocated when necessary in order to accommodate guests with disabilities. If a guest in a wheelchair exchanges a conventional seat ticket for a wheelchair section ticket, the Marriott Center Ticket Office will make an effort to place the guest in the closest or comparable wheelchair section to the ticket that was returned.

Disability Parking

During regular operating hours, anyone with a state]issued disability permit or license plate may park in any disability stall, regular stall (in A, C, G, and Y lots) or for an unlimited time in a timed stall anywhere on

BYU Campus.

Marriott Center: For basketball games and other large Marriott Center events, the west side of the Marriott Center northeast lot (lot 20) is reserved for guests with state-issued disability placards.

Edwards Stadium: For football games and other large events, the east side of the west stadium parking lot is reserved for guests with state]issued disability placards. There are also limited disability stalls in the other surrounding stadium lots for guests with passes to those lots.

Elevators

For your convenience, elevators are located at the following locations:

Marriott Center: One elevator is located directly in the middle of the north side of the building. This is the only elevator for this facility and stops on three levels:

oLevel 1: playing floor level, at the bottom of sections 1 to 27.

oLevel 2: Ticket Lobby, located south of the lobby entrance.

oLevel 3: concourse level, between the upper and lower sections.

Edwards Stadium: Three elevators are located in the West Stands, just inside Gates 2 and 4.

These elevators travel to the loges and press box levels and are accessible only by those with passes to these areas.oPatrons with seats at the top of sections 101 to 109 may request use of these elevators to reach their seats, but they must be accompanied by an elevator escort. Even with elevator service, patrons must be able to descend four sets of stairs in order to reach these seats.

oThere are no elevators in the East, North, or South Stands. The upper wheelchair sections in all stands are accessible by ramp only

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